Privacy Policy

Which Duty Free ("we," "our," or "us") operates the Which Duty Free mobile application (the "App"). This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our App.

Information Collection and Use

While using our App, we do not require you to provide us with any personally identifiable information.

Media Permissions

Our app does not request or access personal photos, videos, or other media files stored on your device. Any images displayed within the app are product images retrieved from duty-free shops and third-party e-commerce platforms. No personal media from your device is collected, uploaded, or processed.

EU & GDPR Compliance

For users in the European Union, we confirm that:

We do not collect, process, or store any personal data such as images, videos, or media files from your device.
The app only processes non-personal product data (such as product names, prices, and images from third-party duty-free shops).
If in the future we require access to additional data, we will explicitly request consent in accordance with the GDPR and provide a clear explanation of its purpose.

Log Data

Whenever you use our App, in case of an error in the App we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, configuration of the App, the time and date of your use, and other statistics.

Cookies

Our App may use cookies or similar technologies to improve service. You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of the App.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our App;
To provide the App on our behalf;
To perform App-related services; or
To assist us in analyzing how our App is used.

These third parties have access to your Personal Information to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our App may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our App does not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided personal information, please contact us so we can take necessary actions.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your data:

The right to access, update, or delete the information we have on you.
The right to rectification.
The right to object.
The right to data portability.
The right to withdraw consent.

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:
Email: dermot@whichdutyfree.com